Ordering & Payment
1. How do I place an order?
Shop at www.theliquorshop.com.sg or www.thewhiskyshop.com.sg, add your items to the cart and proceed to checkout.
2. How old must I be to purchase alcohol?
You must be at least 18 years old to purchase alcohol. Buying alcohol while under 18 is an offence in Singapore. We may request valid identification to verify your age.
3. What payment methods do you accept?
Available payment methods are displayed at checkout.
4. Are your prices inclusive of GST?
Yes. All prices are inclusive of GST. Delivery fees and any additional charges will be shown before you complete payment.
5. Can I get an invoice for my purchase?
Please WhatsApp us at +65 96260123 with your order number and company billing details if you require a company invoice.
Delivery
6. How long does standard delivery take?
Standard delivery takes approximately 3–5 working days. Please order early if you need your bottles for an event or gift.
7. Do you offer free delivery?
Yes, standard delivery is free for orders of $500 and above. For orders below $500, the delivery fee $9.90 is displayed at checkout. Additional charges may apply to restricted locations and bulk orders.
8. Do you offer same-day or next-working-day delivery?
Yes, subject to availability:
- Next-working-day delivery: $44.90
- Same-working-day delivery: $49.90
Orders must be placed before 3pm. Please contact us to confirm availability before ordering.
9. Can I request a specific delivery date or time?
Please contact us before placing your order. Requests for a specific delivery date or time are charged at the same-day delivery rate and are subject to availability.
10. Are there additional delivery charges?
Delivery to restricted locations carries an additional $120 charge. Bulk orders exceeding 12 bottles incur an additional $3 per bottle beyond the first 12 bottles. Please contact us if you are unsure whether these charges apply.
11. Do you deliver on weekends and public holidays?
Please contact us to check availability before placing an order that requires weekend or public holiday delivery. Additional charges may apply.
12. Can someone else receive my order?
An adult aged 18 or above should be available to receive your order. Please ensure the recipient knows about the delivery and can provide identification if requested. For first time overseas customers that need us to deliver to hotel, we will need the ordering person to be present with valid identification.
13. Can you leave my order outside my door?
Please arrange for an adult recipient to receive the order. Contact us in advance if you need an alternative delivery arrangement.
14. What happens if nobody is available to receive my order?
Contact us as soon as possible to arrange the next step. Redelivery may incur an additional charge.
15. What should I do if my delivery is late?
Contact us with your order number so we can check the delivery status and assist you.
Self-Collection
16. Can I collect my order instead of having it delivered?
Yes. Self-collection is available at:
- Warehouse (Default): 1779 Geylang Bahru, #01-01A.
- 0ffice (for rare & experience): 1769 Geylang Bahru, #02-01 / 02
- Retail outlet: SingPost Centre, #01-132. (Pls contact us to arrange to pick up from our shop)
Pls contact us to arrange to pick up from our shop. Your items will need to be transferred to the shop.
17. When will my order be ready for collection?
Same working day collection is available. Please contact us before placing the order. Otherwise collection is available from next working day at our warehouse.
Collection at SingPost Centre requires approximately 5 working days for stock transfer.
18. What are the warehouse collection hours?
Our warehouse collection hours are:
- Monday–Friday: 10am–6pm. Please avoid 12pm–1.30pm.
- Saturday: 10.30am–2pm.
- Sunday and public holidays: Closed.
For SingPost Centre collection: 11am to 9pm daily. (Please contact us and allow us up to 5 working days for stock transfer)
19. What should I bring for self-collection?
Bring your order confirmation or order number and valid identification. If someone is collecting on your behalf, please inform us beforehand.
Products & Gifts
20. Are your products authentic?
Yes all our products are 100% authentic and are duty-paid. We work very closely with many brand owners and we source directly from them. We carry mostly local distributor stock and some parallel imports.
21. Does my bottle come with a gift box?
Gift boxes are included only where stated in the product listing. Please contact us before ordering if a box is essential.
22. Will the packaging or vintage match the product photo?
Packaging, labels and vintages may vary between batches if not indicated, otherwise we try our best to keep the product title and photos accurate. Please confirm with us before purchasing if you require a specific edition, vintage or packaging.
23. Can I send an order as a gift?
Yes. Enter the recipient’s name, delivery address and contact number at checkout. Please ensure the recipient is aged 18 or above and available to receive the order.
24. Can you include a gift message or omit the price?
Yes we can allow both gift message or omit prices. Please contact us before ordering.
25. Can you help me choose a bottle?
Yes! Tell us your budget, preferred flavours and occasion, and we can suggest suitable options.
Changes, Returns & Support
26. Can I change or cancel my order?
Sorry, we do not allow cancellation and refund. However if you will like to change to another item, please contact us immediately with your order number. Changes are subject to the order’s processing and delivery status. Once dispatched, we may be unable to make changes.
27. What happens if an item is out of stock after I order?
We will contact you to discuss the available options, such as waiting for restocking, choosing an alternative or receiving a refund for the unavailable item. We will seek your agreement before substituting a product.
28. What should I do if a bottle arrives damaged, leaking or incorrect?
Contact us immediately with your order number and clear photos of the product, outer packaging and delivery label. Keep the packaging and affected items while we investigate. Do not consume a product if its seal or bottle is damaged. We strongly encourage you to take video upon unpacking more so for expensive bottles. If we cannot replace due to the rareness of the bottle, we may provide refund.
29. Can I return an unopened bottle?
No return, no cancellation, no refund. We may be able to allow exchange to another bottle but subject to approval by our management. You will need to bring back to do the exchange.
30. How long will my refund take?
Approved refunds will be processed through the original payment method where possible.
31. Are online and in-store prices the same?
Yes in most cases they are the same for our shop and our website. Except in some special campaign, promotions may differ between our websites and retail outlet. Marketplace stores will generally be higher prices due to higher commission and fees charge by them.
32. Do you accept corporate order or bulk orders?
Yes. Contact us with the products, quantities, budget and required delivery date for a quotation. Please mention any gifting or multiple-address delivery requirements.
33. How can I contact customer service?
WhatsApp us at+65 96260123] or email us at onlinesales@theliquorshop.com.sg, quoting your order number if you have already placed an order. Our customer service hours are Monday to Friday 10am to 6pm.